Christmas game with Masterchef winner, Peter Bayless

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Frequently Asked Questions for events at the Community Kitchen

• Food allergies/ dietary requirements

  Please ensure you check the dietary information on the class listing before booking – for any requirements not covered by these details, feel free to contact us to discuss. Please note we cannot guarantee the kitchen is a fully gluten or nut-free environment due to the range of events taking place.

  When purchasing your tickets, we ask for dietary information for everyone on your booking.

• Directions, travel and parking

  The Community Kitchen is conveniently located at 113 Queens Road in central Brighton. There are a number of easy ways you can get to us:
  By train:
  We are easily accessible by foot from Brighton Rail Station.  Simply walk straight down Queen Road towards the town/ seafront, we are located just past the intersection with North Road. Look for our large windows onto the main street. The walk takes less than 5 minutes.
  By bus:
  A large number of Brighton & Hove bus routes stop nearby to the Community Kitchen, either at Churchill Square Shopping Centre or at Brighton Station. Explore local bus maps and timetables here.
  By car:
  The nearest car park is the RCP parking on North Road, which charges a flat rate of £5.50 after 5pm. For daytime parking, the most affordable central car park option is on Trafalgar Street, charging £8-9 for up to 4 hours.

• Accessibility

  If you are booking for someone who has support needs or access requirements please contact us to discuss before registering for a class. Please note that carers/ companions assisting someone with a disability to attend a class can access our concession rate tickets.

  The Community Kitchen has facilities for disabled access and is easily reached by public transport or car. Some of our features are:

  • Level access entrance
  • Accessible toilet facilities
  • Wide turning space around all kitchen units
  • One height-adjustable cooking station – however please note that this station has room for two cooks so should be booked as a pair with a friend or family member. Please make sure to contact us when booking if you want to use this hob – we’re also happy to discuss any other accessibility requirements.

  For more information about our accessibility, please email us.

• Promotional codes/ gift vouchers

  Promo codes: If you have a discount/ sale code, look for the field marked ‘Have a promotional code?’ when selecting your tickets to enter the code.

  For gift vouchers bought before 31st March 2023: If your voucher code is a mix of 9 numbers and letters and begins with GIFT, look for the field marked ‘Have a promotional code?’ when selecting your tickets to enter the code. Please note each code may only be used towards one ticket when buying online. If you are purchasing multiple tickets or need any help, please contact us and we will manually process the voucher.

  For gift vouchers bought after 1st April 2023: We have a new event booking system and new gift voucher codes – these are 16-digit numbers. When purchasing a voucher, you will receive two emails – one is a receipt and the other is your Gift Card which has a bar code and the 16-digit code which you can use when buying tickets on our website.

  To use your code, select your tickets, go to Checkout, and scroll down to Payment Information. You will see an option to enter your Square Gift Card code and to pay any remaining balance by card. If you need assistance please contact us.

  Find out more about purchasing gift vouchers here.

   

• Concession rates

  We have a limited number of tickets available at a concession rate for those who are in receipt of a means-tested benefit, under-18s, carers/ companions assisting someone with a disability to attend a class, as well as full-time students. If available, these options will appear in the drop-down when purchasing your ticket.

  Please note that under 16’s must be accompanied by a ticket holding adult in order to attend our events, unless the class is specifically for children.

  You may see a booking fee on some of our event tickets – these fees go to our ticketing provider to cover payment processing, online sales and related services which we we need to run our cookery classes and events.

• Covid-19 update

  Find out more about our covid-19 safety & hygiene procedures here. If new restrictions are announced, we will adapt our procedures according to the latest government guidelines and any updates will be sent by email to those with upcoming bookings. Our Kitchen space continues to be kept to a very high standard of cleaning and hygiene.

• Social enterprise model and community benefits

  Any profits raised from this class support our community cookery activities – where everyone can experience the benefits of cooking and eating together, regardless of finance, confidence or ability. Find out more about how we invest in people, the local community and our wider environment.

• Refund policy

  We are unable to provide refunds except if there is a mistake with the booking and we are notified within 48 hours after booking. Please note we rely on these ticket sales to continue our operations, including our free community classes for people in need. If you are unable to attend your class for any reason, please feel free to send a friend in your place.

  Please provide us with the new attendee’s details before the class starts by emailing info@bhfood.org.uk. If the new attendee(s) have food allergies/ dietary requirements please ensure these fit within the dietary options on the class listing and provide at least 48hrs notice if there are changes to dietaries from the original booking information. Thank you for your understanding and support.

• Sold Out Classes

  Due to the popularity of our classes, upcoming dates are very often sold out. When the class you want to attend is sold out you can sign up for our waitlist by scrolling down to ‘booking instructions’ and filling out your details below the ticket types.

  Additionally, a lot of our classes have multiple dates throughout the year or different classes with the same chef, so don’t forget to scroll through our class listings for later dates. You can search for classes with ‘spaces available’ by selecting this option in the filter settings.